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Common questions

  • How do I find my trading account number?

    To find your trading account number, follow these steps:

    1. Log into your Personal Area.
    2. Open your My Accounts tab.
    3. Your trading account number is displayed:
      1. In list form: next to its account type (demo/real) and trading terminal type (MT4/MT5).
      2. In grid form: next to the entry titled Number.
    4. You can also click the gear icon and select Account Information to see your trading account number either displayed as MT4 login or MT5 login.

  • What if I withdraw to an incorrect account?

    If this happens, it is best to contact our support team so that you can be assisted. There are two likely scenarios that will follow once you have provided all the information about this transaction:

    • If the incorrectly input bank account doesn’t exist, the bank will return these funds to us and then we will return the funds back to your account; you can then withdraw these funds once more.
    • If the incorrectly input bank account does exist, then the funds will be credited by the bank to this bank account and the funds will be lost; it is important to confirm every detail carefully to avoid this happening.

  • How do I change the language used in Exness Trade?

    Changing the language shown in the Exness Trade app is simple. Follow these simple steps to choose your preferred language.

    For iOS:

    1. Click on Profile.
    2. Click on Settings and click Language to view other language options.
    3. Choose your preferred language.

    For Android:

    1. Click on Profile and tap Settings.
    2. Click on Language to view other language options.
    3. Choose your preferred language.

  • Can I register multiple Exness accounts with one email address?

    No, we do not offer more than one Personal Area per email address. You can register a new Personal Area with a new email address; however, both will remain separate, with their own Personal Area Password and Support Pin.

    If it is helpful, keep in mind that you can use the same phone number and verification documents for multiple Personal Areas.

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